Every Miyuwa booking requires a 30% deposit of the total amount, charged at the time of booking and securely managed by Stripe. This policy explains exactly what gets refunded depending on when you cancel and who initiates the cancellation.
Cancellation Summary
MUA has not yet accepted
48h or more before
Between 24h and 48h before
Less than 24h before
No-show (client absent)
Cancellation by MUA
| Situation | Client Refund | MUA Compensation |
|---|---|---|
| MUA has not yet accepted | Full deposit refund (30%) | None |
| 48h or more before | Full deposit refund (30%) | None |
| Between 24h and 48h before | 50% deposit refund | 50% deposit retained |
| Less than 24h before | Deposit non-refundable | 100% deposit retained |
| No-show (client absent) | No refund | 100% deposit retained |
| Cancellation by MUA | Full deposit refund | No compensation |
How does payment work?
When you book on Miyuwa, a 30% deposit is charged immediately via Stripe. Miyuwa holds this deposit until your service is completed. The remaining balance (70%) is charged automatically to your saved card once you confirm the service is complete by entering the one-time code (OTP) the artist shares with you in person. Miyuwa never stores your card details — everything is handled securely by Stripe.
How to cancel a booking
To cancel, go to "My Bookings" and click "Cancel". Cancellations take effect immediately and a confirmation email is sent to both parties. Any applicable refund is processed automatically by Stripe and should appear on your bank statement within 5–10 business days.
Before the MUA accepts
If you cancel before the MUA has accepted your request, you receive a full deposit refund regardless of the appointment date. The MUA has up to 72 hours to accept or decline (shorter for last-minute bookings, since the response window always closes before the appointment). If no response is received within that window, the booking is automatically cancelled and your deposit is fully refunded.
No-show (client absent)
If you do not show up for your appointment without cancelling in advance, the MUA can mark you as absent from their professional dashboard. In this case, the full deposit is retained by the MUA as compensation for their time and travel. No refund is issued for no-shows.
Cancellation by the MUA
If a MUA cancels a confirmed booking, you receive a full deposit refund as quickly as possible. Repeated MUA cancellations may result in account suspension or removal from the platform. Documented emergencies or force majeure events may qualify for exceptions upon review by our support team.
Force Majeure
Extraordinary circumstances beyond reasonable control (natural disaster, documented serious illness, bereavement, etc.) may qualify for exceptional treatment. Contact us at contact@miyuwa.com within 24 hours of the event with supporting documentation. Each case is reviewed individually by our team.
Disputes
For any dispute about a cancellation or refund, contact our support team at contact@miyuwa.com. We commit to responding within 5 business days. Unresolved disputes will be handled through binding arbitration under American Arbitration Association (AAA) Consumer Rules in the State of Delaware, as outlined in our Terms of Service.
Need help? Contact us at contact@miyuwa.com